Here’s a really cool story of how the airline KLM reacted to a customer twitter request.
In October 2010, KLM announced on Twitter that they would be re-opening their nonstop Amsterdam to Miami route on March 27, 2011. A Dutch DJ and a music producer Tweeted back with disappointment to KLM that the flight was a week too late as the Miami Ultra Music Festival was scheduled for March 25th. They told KLM that they could easily fill up a plane if KLM adjusted the schedule. KLM took up their challenge and guess what? In only five hours, the DJ and producer managed to collect 150 people for the flight and KLM adjusted the date. This move marked the very first time a commercial airline changed its schedule following a request via Twitter. And in addition, the flight is now in the Guinness Book of World Records. Watch this video to see why!